GENERAL CONTRACTING CONDITIONS OF EL RINCÓN DEL TÁNDEM S.L.
1. Any person over 18 years of age may enroll in any of the courses offered by El Rincón del Tándem SL, hereinafter referred to as the “School”.
2. Persons under 18 years of age must provide the School Secretary Office with a signed permission form from their parents or guardians, giving express consent to attend the courses. Alternatively, the student must be accompanied by a designated guardian and remain with him/her for the duration of the class.
3. The regular channels of contact with the School are: email, telephone, WhatsApp or face-to-face communication at the school secretary’s office.
4. The opening of courses will depend on the existing demand and the availability of the School.
5. The school reserves the right to make changes to the course programme. This may involve timetable adjustments, change of teacher or transfer of classrooms. Changes will be communicated to the student in a timely manner through the school’s regular channels.
6. The minimum number of students in a group class is four (4). When the number is less, it is considered a “private class” and will be subject to the corresponding fee. When exceptionally, for reasons of non-attendance or absence of students, the number of students in a group class is reduced to less than four (4) people, the group will automatically change to private class mode during that session. Therefore, the original number of hours of instruction for the session would be reduced by half (from 4 hours of course time to 2 hours and from 2 hours of course time to 1 hour). This is a one-time, temporary measure and may be applied as often as necessary. It does not affect the regular class schedule, as long as the number of students enrolled and present in class is greater than four (4).
7. If the number of students enrolled in a group class is drastically reduced to only one (1) student, the group will definitely change its modality and will become a private class. The School reserves the right to change all or part of the contracted package of group hours for a package of up to fifteen (15) private hours, according to the rate established for the latter. The student may take a maximum of fifteen (15) private hours, until he/she is able to join a group at his/her level. Once the fifteen (15) hours of private classes have been consumed, if the Student is still unable to join a group of his/her level, his/her place will be frozen until a suitable group is opened and the rest of the group hours of the initially contracted package can be used up.
8. The start of the course may be postponed at the student’s request at no additional cost, provided that the school is notified four (4) weeks in advance. Otherwise, it will be possible to postpone the starting date with an additional charge of 25% of the price paid for the course. The date of the new course will be subject to the availability of the school.
9. Once the course has started, the student will not be able to change the booked course for a course of less hours, unless he/she informs the school at least one (1) week before the course starts.
10. Students may not postpone their course or change their booking dates once the course has started.
11. No refunds are allowed once the course has started.
12. Reserved hours are non-transferable, therefore, they cannot be transferred or sold to another person.
13. The School is not responsible for any additional charges from the agencies we work with.
14. Enrolment is free of charge. The School reserves the right to change this condition at any time, communicating it in a timely manner through its regular channels. Such changes are not retroactive. They only apply to new students.
15. The package of hours contracted by the Student must be used up within the established periods. Therefore, they cannot be combined with future contracts.
16. If the Student wishes to contract a new package of hours, the hours of the previous contract will not be taken into account for the calculation of the fee. Each contract and fee payment is individual.
17. The prices of regular courses, special courses and private lessons are calculated on the basis of the total number of hours paid for at the time of enrolment or the contracting of a new package of hours. Discounts and special promotions may be applied to these totals.
18. Discounts and promotions shall only apply to the total amounts of each new contract. Previously contracted hours will not be taken into account for the enjoyment of such benefits.
19. Students may pay the cost of the contracted hours by bank transfer, debit or credit card, Paypal or in cash directly at the School reception. In the case of the Paypal platform, the availability of this payment method must be checked at the time of enrollment.
20. In the event that the Student must be absent from school for a period equal to or greater than 20% of the total contracted hours, once their regular or special course has started, a fee surcharge may be applied, as they would lose the benefits obtained in the original package contract.
21. The contracted private lessons are valid for 15 weeks, i.e. the student must use up these lessons within 15 weeks.
22. The School reserves the right to change the fees for courses and services offered at any time. The new fees will be published on the School’s website and updated at the School Secretary Office. Such changes are not retroactive.
Booking and payment of the course
23. In order to book the course, it is necessary to pay a percentage of the total amount of the package of hours contracted, depending on the starting date of the chosen course:
a) For courses starting within thirty (30) days or more: pay 25% of the total cost.
b) For courses starting within twenty-nine (29) days or less: pay 50% of the total cost.
24. In the event that the Student requires a visa, he/she must pay the full course fee so that the school can process the corresponding documents with the official bodies in order to formalize the enrolment. If the Student is refused a visa, the School will refund the full amount paid, minus bank charges and currency exchange fees.
25. The School may reimburse the reservation made, under the terms set out in this document. The refund conditions are explained in detail in the “Cancellations” section.
26. The School reserves the right to cancel the booking for non-payment, under the terms set out in this document.
27. For the immediate contracting of regular courses, special courses or private classes, the total number of hours contracted must be paid for, either at the time of enrollment or, at the latest, on the same day the course starts (before the course begins).
28. The School may issue an invoice at the student’s request.
Students without visas
29.If the Student cancels the course, the school will apply the following charges, depending on the time remaining before the actual start of the course:
a) Students who cancel their course 30 days or more before the course start date will be refunded 75% of the total amount paid.
b) If the cancellation is made between 29 and 8 days before the course start date, 50% of the total amount paid will be refunded.
c) Students who cancel their course between 7 and 0 days before the start date will not be entitled to a refund of any kind.
Students with visas
30. The School doesn’t charge any fee for the procedures related to the visa process (consult with the school secretary office for the conditions of the service). It’s a free service. However, this doesn’t apply to expenses incurred for transfers or currency exchange, as well as the receipt or sending of communications. These administrative costs are charged to the Student separately.
31. If the Student cancels his/her course, the School will retain the following amounts on a case-by-case basis:
a) In the event that the reimbursement made by the School, under the terms set out in this document, generates bank charges of any kind, these will be deducted from the total amount to be reimbursed.
b) In the event of a visa refusal, the School will refund all amounts paid by the Student, except for the School’s administration fees (if applicable) and bank charges for bank transfers or currency exchanges. Both costs shall be borne by the Student.
32. In order to make the refund effective, the school will ask the student for the official document stating the visa refusal. The Student may send a scanned copy of this document by email and send the original document by registered mail to the School office. The return of this original document will be made at the Student’s request. The costs derived from the process of sending communications shall be borne by the Student and will be deducted from the total amount to be refunded.
33. All original documents are kept on file at the school secretary office for a reasonable period of time, after which they may be destroyed. Please check with the school secretary office for the status of your original document.
34. If the Student does not provide the original document, the School will not make the corresponding refund and will retain all amounts paid.
35. The School may request the Student to appeal the negative decision to the competent authorities. In this case, the School will assist the Student in preparing the appeal. If, after the appeal has been lodged, the decision is still unfavorable, the School will refund the amounts written above, in the terms set out in this document.
36. When the visa application has been successful, the school will not reimburse any amount. The student is legally obliged to attend the course for which he/she has enrolled, at the selected school, for the time fixed for that purpose.
37. If the student does not fulfill his or her obligation to attend the course, the School will immediately inform the relevant authorities.
38. Students are required to be punctual. If a Student arrives to class more than twenty (20) minutes late, he/she will not be allowed access to the classroom and the class will be considered as missed. The Student will not be allowed to make up the hours missed due to lateness.
39. Students who are unable to attend classes for one or more days must notify the school secretary office and their teachers at least one (1) working day in advance (24 hours). No cancellations will be accepted on the day of the session.
40. You can communicate your non-attendance by email, telephone or Whatsapp of the school, or in person at the School reception.
41. If the class that cannot be attended is on a Monday, the Student must notify the School Secretary Office no later than the previous Friday, before 19:30. They should also use the regular channels described in clause 40 of this document.
42. The class or classes missed due to such non-attendance may be made up when there is a justified cause. In addition, the student must provide the secretary’s office with a document proving the justified cause. Students will not be able to make up classes for which they are unable to justify their absence.
43. All Students may make up missed classes, as long as the cause of the cancellation is not their fault. If a class is cancelled due to factors beyond the Student’s control, the School is obliged to make up those classes, under the terms set out in this document.
44. In the case of national, regional and local holidays in the Valencian Community on which the School is closed, the Student will be able to make up these days, in the terms set out in this document.
45. Public Holidays 2023: 6 January; 7, 10, 17 and 24 April; 1 May; 15 August; 9 and 12 October; 1 November; 6, 8 and 25 December
46. The days not taken, for reasons beyond the student’s control, may be made up in the days following the end of the course.
47. If a student is unable to make up missed classes (with good cause) at the end of their course, they will have these options:
48. Attend another course of the same level until the total number of hours not taken is reached. This make-up course may have a different timetable to the initially contracted course. The School reserves the right to make changes in this respect.
49. Benefit from a discount on their next enrolment, equal to the number of hours not taken (this discount can be taken within a time limit of one year).
50. The make-up date for missed classes (with justified cause) will depend on the availability of the School. If, at the time of the make-up, there is no course open at the same level as the Student, or the courses in progress have reached capacity, the Student will be able to take advantage of the discount option on their next enrollment or wait for an appropriate course to open in order to make up the hours. Such a course may have a different timetable.
51. If the Student is unable to make up the hours not taken (with justified cause), under the terms described in clauses 48, 49 and 50 of this document, these hours will be considered lost.
52. There is no reimbursement for hours not taken (with justified cause) that cannot be made up under the terms described in points 47, 49 and 50 of this document.
53. Students will be informed in advance, through the regular channels of the School, of the days on which the School will be closed and the ideal dates for the recuperation of classes (with justified cause). The Student must inform the School Secretary Office whether or not he/she agrees or disagrees with the make-up schedule. If the Student does not inform the School Office of his/her availability in a timely manner, the School will consider the conditions of the make-up schedule as accepted.
54. If, for reasons beyond the School’s control, the Student fails to comply with the agreed make-up classes schedule, those hours not taken will be considered lost.
55. The hours not taken from the make-up classes calendar are not made up.
56. Students who inform the School in a timely manner of their intention to take a holiday should note the following:
57. They must inform the school of the exact dates of their holidays through the school’s regular channels: email, telephone, Whatsapp or directly at the school reception.
58. They must inform the School Secretary Office of the exact dates of their leave at least two (2) working days before the start date of the leave.
59. The hours of classes not taken during their holidays may be made up on these terms:
60. Only after the end of the course. Under no circumstances will make-up classes take place during the progression of the course. The contracted hours must first be used up in order to be able to make up the lessons.
61. The School will establish a make-up schedule. The Student must inform the School Office whether or not he/she agrees with the make-up schedule. If the Student does not inform the Secretariat in a timely manner of his/her availability, the School will consider the conditions of the make-up schedule as accepted.
62. The make-up date for missed classes (due to holidays) will depend on the availability of the School. If, at the time of make-up, there is no course open at the same level as the student, or the courses in progress have reached capacity, the student must wait for an appropriate course to open in order to make up these hours.
63. The timetable of the make-up course may be different from that of the course initially contracted and the School reserves the right to make changes in this respect. Likewise, the School reserves the right to change the teacher of the group class, depending on availability.
64. In the event of not being able to attend the make-up classes of the hours not taken during their holidays, in the terms set out in this paragraph, these hours shall be considered lost.
65. The hours not taken from the make-up classes calendar are not made up.
66. Private lessons are valid for a maximum of fifteen (15) weeks, depending on the package contracted. In other words, the Student must use up the contracted lesson hours within fifteen (15) weeks. At the end of this time, the Student will lose the contracted hours that have not been used.
67. The Student is obliged to take at least one (1) hour per week of private lessons from the package he/she has booked. The maximum number of private hours per week that the Student can take will depend on the availability of the School at the time of planning.
68. If a student is late for a private lesson, the missed time cannot be made up.
69. Students are required to be punctual. If the Student arrives to his/her private class more than twenty (20) minutes late, the class will be considered cancelled. The Student will not be allowed to make up any hours missed due to lateness.
70. Students who are unable to attend their private classes for one or more days must notify the School Secretary and their teachers at least one (1) working day in advance (24 hours). Cancellations are not permitted on the day of the session.
71. If the Student informs the School of his/her non-attendance on the same day of the session, these hours not taken will be considered lost. They cannot be made up.
72. Students can communicate their non-attendance by email, telephone or Whatsapp from the school, or in person at the school reception.
73. If the class that cannot be attended is on a Monday, the Student must notify the Secretary’s Office no later than the previous Friday, before 19:30. He/she should also use the regular channels described in clause 72 of this document.
74. All classes whose non-attendance has been communicated to the School Secretary office in a timely manner, with or without a justified cause, may be made up. It is not necessary to provide the secretary’s office with any kind of proof of absence.
75. Make-up of the hours not taken may be made up on dates agreed between the Student and the School Secretary Office. The School will propose a make-up timetable.
76. If the Student does not inform the School Secretary Office in a timely manner of his/her availability to comply with the agreed make-up timetable, the School will consider the conditions of the make-up timetable to be accepted.
77. If, for reasons beyond the School’s control, the Student fails to comply with the agreed make-up schedule, these missed hours are considered lost.
78. The hours not taken from the make-up classes calendar are not made up.
79. The School reserves the right to change the teacher of the private class, when the regular teacher is not available to carry out the make-up sessions, on the agreed dates.
80. Students wishing to take holidays should inform the School Secretary Office in due time, through the School’s regular channels.
81. Students who inform the School in a timely manner of their intention to take a holiday should note the following:
82. The holiday period may not exceed two (2) weeks. If this limit is exceeded, please contact the School Secretary’ Office to adjust the class schedule.
83. The Student may make up the hours not taken at any time, within the period of validity of the classes (15 weeks).
84. The School will establish a make-up schedule. The Student must inform the School Office whether or not he/she agrees to the make-up schedule. If the Student does not inform the School Office of his/her availability in a timely manner, the School will consider the conditions of the make-up schedule as accepted.
85. The date for making up classes not taken (due to holidays) will depend on the availability of the school.
86. The timetable of the private make-up class may be different from the initially contracted package, and the School reserves the right to make changes in this respect. Likewise, the School reserves the right to change the teacher of the private class, depending on availability.
87. In the event of not being able to attend the make-up classes of the hours not taken during their holidays, in the terms set out in this paragraph, these hours shall be considered lost.
88. The hours not taken from the make-up classes calendar are not made up.
Booking and cancellation of socio-cultural activities
89. The school offers two types of socio-cultural activities. The first are compulsory and form part of the regular programme of the courses, included in the school’s Teaching Plan. The second are optional and, therefore, attendance is entirely voluntary.
90. When the School organizes compulsory socio-cultural activities during school hours, as part of the programme established in the Teaching Plan, these hours cannot be made up, because they are part of the course. The refusal of the student to participate in these special activities is not considered a justified cause for non-attendance.
91. In the case of optional socio-cultural activities, students must make their reservation by email, telephone, WhatsApp or directly with the School Secretary Office, respecting the deadline specified in the information email.
92. Exceptionally, students may book their attendance on the day of the activity, provided that the nature of the activity allows it. If in doubt, always consult the School Secretary’s Office.
93. Reservations for regular optional socio-cultural activities, such as the Charla de español, must be made each time they take place, within the established deadlines. There is no permanent reservation of places for regular socio-cultural activities.
94. In the case of fee-paying activities organized by external collaborators, the Student must pay the cost of the activity at the School Secretary Office by the deadline for booking their place. This date will be communicated in due course through regular communication channels.
95. Students may cancel their attendance to an optional socio-cultural activity with one (1) working day’s notice (24 hours), through the regular channels of the School (email, telephone, WhatsApp or directly at the School Reception).
96. If the optional socio-cultural activity that the student cannot attend takes place on a Monday, the student must inform the School Secretary Office by 19:30 on the previous Friday at the latest. They must also use the regular channels described in the previous point.
97. When the Student, for whatever reason, has to cancel his/her attendance to an optional socio-cultural activity on the same day it takes place, he/she must inform the School Secretary Office as soon as possible through the regular channels.
98. Non-attendance at optional socio-cultural activities will not incur any penalty for the Student, except in the case of an activity for payment by external providers.
99. In case the Student cancels a paid activity provided by an external partner, the amount paid will not be refunded, if the booking and the transfer of the amount to the external provider has already been made by the School.
100. It is understood that the Student voluntarily attends the optional socio-cultural activity, and is responsible for any incident or mishap outside the School that may occur before, during or after the activity.
101. The School reserves the right to cancel the proposed socio-cultural activities at any time, as well as to change the timetable, the location or the facilitator of the activity. The School undertakes to inform users of any changes made in a timely manner.
102. All expenses arising from the socio-cultural activities are to be paid by the student, including transport, subsistence, entrance fees and meals, unless otherwise indicated by the School office.
103. The Student is obliged to inform the School if he/she has any impediment, medical condition or situation of a personal nature that could influence the realization of the socio-cultural activity he/she intends to attend. The School, after assessing the risk, may recommend the Student not to participate. The School accepts no responsibility for problems arising from voluntary attendance at socio-cultural activities where there are pre-existing conditions affecting the Student.
104. The School cannot be held responsible for changes or cancellations of socio-cultural activities due to external factors.
105. All School students are covered by a civil liability insurance policy, which only covers accidents occurring on the school premises.
106. The School accepts no responsibility for accidents occurring outside the school premises, even in the case of an outside activity promoted by the School. The insurance also does not cover accidents that may occur in the various accommodations managed by the School, through external providers.
107. The School cannot be held responsible for illnesses contracted during the stay at the school, even if they affect their academic progress.
108. The student will be solely responsible for taking out a health and accident insurance policy in the country of origin, with sufficient validity to cover the student’s entire stay in Spain.
109. Students are obliged to inform the School of any illness or pre-existing health condition they may have that could affect the smooth running of their classes or affect third parties, both on and off the premises. This information will be treated with the utmost rigor and privacy.
110. The school is not responsible for the theft or loss of personal belongings, inside or outside the school premises.
111. The School is not obliged to offer accommodation to the student. It is a complementary service, at the request of the user.
112. The school acts only as a mediator between students and flat owners or accommodation providers. The school does not offer its own accommodation.
113. The School will only receive the payment made by the Student to the different accommodations, and will arrange between both parties the payment of the agreed amounts, as stipulated by law. There is no financial gain from the transaction.
114. The School charges a small fee to the Student for the search of accommodation. This service does involve a financial charge and is communicated to the user in a clear and timely manner. It is paid only once, at the time of enrolment.
115. The School is not responsible for the dissatisfaction of the user with regard to the contracted accommodation. As they are external providers, they are the only ones responsible for providing the service under the terms agreed with the Student.
116. If the Student is not satisfied with the accommodation contracted, the School, as an intermediary, can help the Student to find new accommodation that meets his/her expectations. This service is free of charge and is included in the initial accommodation management fee (clause 114). A maximum of two (2) changes per user are allowed, subject to exceptions agreed by the School.
117. The Student will be obliged to respect at all times the rules of the accommodation, according to the type of accommodation contracted. This may include check-in and check-out times; use of common areas and household appliances; community coexistence rules; management of visitors; among others. By formalizing the contract, the Student agrees to comply with the regulations stipulated by each accommodation.
118. The Student contracting Homestay accommodation agrees to follow the provisions of the Handbook of Behaviour and Rules for Guests and Host Families.
119. Students who do not comply with the rules of the contracted accommodation will be solely responsible for the consequences of their actions. The accommodation provider may terminate the contract, if it so wishes, under the terms agreed between the Student and the accommodation provider. It is up to the School to decide whether or not to provide the accommodation search service to the student concerned.
120. In this sense, the School reserves the right to provide or not the accommodation search service to those users who do not comply with the rules of the contracted accommodation or who behave inappropriately during their stay; even when the School’s refusal has an impact on the student’s academic progress.
121. The School accepts no responsibility for the behavior or performance of the Student during their stay in the contracted accommodation.
122. Any issues related to the contracted accommodation rates, changes in the established conditions, non-compliance with payments and obligations, complaints, refunds and claims will be resolved between the accommodation provider and the Student. The School may act as a mediator of the conflict, always within the limits of its role as an intermediary company.
123. The accommodation placement service is entirely voluntary and optional. Should a Student be affected by a lack of accommodation, the School reserves the right to provide an accommodation search service.
124. If any student is unable to attend the contracted course or experiences any type of problem related to the lack of accommodation that affects their academic performance, the School cannot be held responsible. In the event that the student decides to request a refund of the amounts paid to study at the school, due to accommodation related problems, they must follow our booking and cancellation policy.
Booking and cancellation of accommodation
125. To book a homestay, the student must pay 25% of the total price, as a deposit, plus administration fees. The remaining balance must be paid by bank transfer within one (1) week before the start of the homestay.
126. If the Student has not paid the full amount seven (7) days before the check-in date, the booking is considered cancelled.
127. If the Student wishes to cancel his/her booking thirty (30) or more days in advance, he/she will be charged 25% of the total price of the accommodation, as a deposit, plus administration fees.
128. If the cancellation is made between thirty (30) and seven (7) days before the check-in date, the School will charge 50% of the total price of the accommodation, as a deposit, plus administration fees.
129. Students who cancel their course between seven (7) and zero (0) days before the check-in date will be charged 100% of the accommodation cost. If the refund generates bank charges for transfers and/or currency exchange, these will be deducted from the total amount to be refunded.
130. In the event that the Student requests a change of host family or type of accommodation, due to breach of contract by the host family, the School may arrange the search for new accommodation, under the terms described in this section.
131. In the event that the host family wishes to terminate the contract of stay before the initial date established, due to non-compliance by the Student with his/her obligations or the rules of cohabitation, the cost of the stay not enjoyed by the Student will not be reimbursed.
132. In the event that the Student wishes to terminate his/her stay in the homestay, due to the host’s failure to fulfill his/her obligations, the remaining days will be refunded, once the School has verified the actual existence of these causes.
133. The reasons given by the student must be verifiable, justified and based on sound judgment in order to be able to proceed with the reimbursement of the days of stay not taken. The School reserves the right to determine the validity of the reasons given.
Airbnb, Residence, hostel and flat sharing
134. In case of private flat accommodation, the booking and cancellation policy is set by the host, within the options provided by the Airbnb platform. All details can be found at the bottom of the page of the advertisement that the Student will receive from the School.
135. The booking and cancellation policy for stays in hostels, residences and shared flats are those established by the external providers themselves, as the School only acts as an intermediary.
136. In the event that payments are made directly to external providers, the student must pay the School the established administration fees at the time of payment for the Spanish course.
137. The School does not make refunds in case of cancellations to external providers Airbnb, Residence, hostel and shared flat, before completing the contracted stay, when their booking and cancellation policies do not provide for the possibility of refund. In this sense, even if the Student has settled the payment of the accommodation through the School, as an intermediary, it will be up to the external provider to accept or not the refund request and make the corresponding payment to the user for the days of stay not enjoyed, if applicable. If the accommodation provider does not authorize the requested refund, the School is not obliged to pay any amount to the user for this concept.
CLASS ORGANIZATION AND ATTENDANCE
138. Students at El Rincón del Tándem must take a level test before starting their Spanish course. The test can be found on our website and can be accessed via the link provided, or via a link sent to the student’s email address. This will determine the student’s current level of proficiency.
139. Groups are formed depending on the level of Spanish of the students and the current availability of the centre, without any restriction by age, gender or nationality.
140. If a student does not agree with the level obtained in the initial test, he/she may try a class in another group (higher or lower). Depending on their performance and the assessment made by the teacher in charge of them, they may or may not be able to enroll in a course at a different level to the one obtained in their initial level test. The School reserves the right to allocate places, depending on the availability of places and the student’s level of proficiency.
141. If the Student does not accept the allocation of a place in a particular group, he/she may exercise his/her right not to enroll, provided that payment has not been made. In the event that the enrolment and payment of the course has been formalized, the student must comply with our cancellation policy.
142. At El Rincón del Tándem school, one hour of group lessons is equivalent to 55 minutes.
143. At El Rincón del Tándem school, one hour of private tuition is equivalent to 60 minutes.
144. A minimum of four (4) students is required to form a group class. The maximum number of students per class is ten (10). The School reserves the right to increase the maximum number of students per class, if necessary and as an exceptional measure. When the number of students per class does not exceed three (3), it will be considered a private class and will be charged as such.
145. The school reserves the right to change the course structure, as well as the calendar, timetable and programme, if necessary.
146. El Rincón del Tándem reserves the right to modify the student’s individual programme (course, timetable, teacher, academic load), according to their level and learning needs, in order to ensure optimal academic progression.
147. For various reasons, the school may substitute a teacher for a course, for as long as it deems necessary, depending on the availability of the school.
148. The School reserves the right not to open/hold courses, workshops or special activities, in case there are not enough students to do so, under the conditions required by each modality or activity.
149. The school may be closed on local and national holidays. The holidays on which the school will be closed will be announced on the official website, on the official Facebook page and on the school’s own notice board.
150. Students are obliged to attend class, to contact us in case of absence and to respect the students, teachers and all the staff on the premises. El Rincón del Tándem reserves the right to cancel the course, without any refund, in case of inappropriate behavior by the student.
151. The School may refuse entry to students who arrive 20 minutes or more late for class.
152. Students abide at all times by the evaluation criteria set by the School. In the event that the student does not agree with the grade or assessment obtained, he/she should contact the Secretary’s Office to initiate reconsideration mechanisms, if applicable. The School reserves the right not to grant a place in a higher course to those students who do not have the required level to enter these courses.
153. If, after having exhausted all options, the School determines that the Student is not of sufficient level to enroll in a higher course, the Student may exercise his/her right not to enroll in the new course, provided that payment has not been made. No refunds are allowed.
154. At all times, the Student must exhibit civic behavior on the premises and avoid disturbing the good atmosphere of the school. Any violation of this rule may result in sanctions ranging from a warning to definitive expulsion from the school, without the right to receive any refund or financial compensation.
155. Eating in class is forbidden, except in cases where an activity proposed by the teacher requires it. It is the student’s duty to leave the facilities in perfect condition after eating.
156. Alcoholic beverages are also not permitted on the premises, unless an activity proposed by the teacher/School requires it. The School reserves the right to refuse entry to any Student who breaches this rule, without the right to a refund.
157. Students must attend the centre in appropriate attire. The School reserves the right to refuse entry to users who are inappropriately dressed (wearing only swimming costumes, bare chests and trunks, wearing only underwear, etc.).
PURCHASE, HIRE AND SALE OF TEACHING MATERIAL
158. The main course textbook is not included in the tuition fee. El Rincón del Tándem students have the option to buy (new or used), rent and sell the course textbook, in order to follow the progression of their course.
159. It is not possible to photocopy the main course textbook on the school premises. Only the teacher may partially reproduce such material, on an exceptional basis and for class purposes.
160. The School shall set the maximum price for the purchase, sale and rental of these textbooks, without there being any financial gain for the company.
161. The Student may purchase the main course textbook new or second-hand. The latter, at a lower price, fixed by the School or the student seller.
162. The student must pay the total price of the main course textbook at the School Secretary Office before the start of the first lesson. Payment can be made by cash, credit card or bank transfer. Invoice of purchase will be provided, upon request, when this charge is not reflected on the initial enrolment invoice.
163. If the student wishes to rent the main course textbook, he/she may do so directly from the school secretary’s office. A deposit of twenty-five (25) euros must be paid as a guarantee of return. Payment must be made in cash only. The School reserves the right to change the deposit fee at any time.
164. The Student undertakes to take all necessary measures to maintain the integrity and quality of the rented material, as well as to prevent any kind of damage that may be caused to it.
165. Similarly, the Student undertakes to act in good faith and to notify the School Secretary Office in a timely manner of any damage to or loss of all or part of the textbooks.
166. Under no circumstances may repairs, adjustments, patches, modifications or alterations be made to the main course textbooks taken on hire. If this is done, the School reserves the right to charge the Student the full replacement value of the book concerned.
Duration and return of rented equipment
167. The School rents the main course textbook to students with a fixed return date (end of course/level completion).
168. The rental fee for the main course textbook is three (3) euros per week. The student undertakes to return the rented material on the same day as the end of the course/level course. The School reserves the right to change the rental fee at any time.
169. The School will determine the condition of the textbook at the time of delivery. If the textbook is in optimum condition for return, the School will proceed to pay the deposit initially deposited, subtracting the number of days used, i.e. the amount of the rental.
Replacement value due to total or partial loss or destruction
170. If the delivered textbook, after the agreed rental period has expired, is not in optimum condition for return, the School will not proceed to pay the deposit initially deposited.
171. Students accept, acknowledge and undertake to pay the full value of the rented course textbook in the event that it is lost, either through material loss or through total or partial destruction.
172. In order to guarantee the payment of damages, the total or partial loss of our textbooks, the Student must pay for the book in full and expressly accepts that, in the event of total or partial destruction of our textbooks, the School may retain the full value of the book without reimbursement.
Buying and selling second hand textbooks
173. The Student may sell the main course textbook (purchased from the School Secretary office) on the premises, when he/she wishes to do so. The sale of rented textbooks is prohibited.
174. The Student must go to the School Secretary office and hand in (on consignment) the used textbook for sale. The School Secretary office will publish the offer on the centre’s notice board.
175. The Student consignee of the second hand textbook (seller) may set the selling price of his item.
176. Students interested in purchasing a second-hand course textbook may do so at the school secretary’s office, at a lower price than that set for new course textbooks. Once the sale has been formalized, the Student consignee of the second-hand textbook (seller) will receive the full amount of the transaction. The School does not charge any commission for this management service.
177. There is no minimum or maximum time limit for the sale of second-hand equipment. It will depend on the demand at the time of publication of the offer. The Student consignee of the second-hand course textbook (seller) accepts these conditions and cannot ask the School for a refund if the material has not been sold. He/she will only be able to receive back the second-hand course textbook consigned.
178. In the event of damage, theft or loss of second-hand equipment while in the care of the School Secretary Office, the School will be obliged to pay the full cost of the equipment.
179. Students have access to a bibliographic catalog stored in the centre’s library. It may be consulted free of charge within the facilities at any time, as long as the premises are available.
180. In the event that the Student wishes to remove any type of material (bibliographic or audiovisual) from the premises, he/she must request it from the School Secretary Office, through the library loan service.
181. The library loan service is free of charge and the Student is only charged a small fee for a guarantee of return, which will be refunded at the end of the loan, in accordance with the terms described here.
182. The School shall determine the catalog of works that may be consulted on or off the premises and reserves the right not to lend certain titles.
183. Students interested in one or more titles from the bibliographic catalog (subject to loan) must go to the School Secretary Office to formalize their request. It is expressly forbidden to remove any type of bibliographic or audiovisual material from the School without authorisation from the School Secretary Office.
184. The student undertakes to comply with the fixed return period and, in case of extensions, to inform the secretary’s office in due time. The School reserves the right not to extend the loan period.
185. The Student must pay an amount of five (5) euros, at the time of formalizing the loan, as a guarantee of repayment. The School reserves the right to modify this amount at any time.
186. The Student undertakes to take care of the bibliographic material on loan from any damage, loss or theft that it may suffer. Damage includes marks (pencil, pen, felt-tip pen, etc.), scratches, erasures, torn or missing pages, general deterioration, partial or total destruction.
187. The School will determine the condition of the handbook at the time of delivery. If the handbook is in good enough condition to be returned, the School will credit the deposit initially deposited.
188. If the bibliographic material delivered, after expiry of the agreed loan period, including the extension (if applicable), is not in optimal conditions for its return or has been lost, the School will not proceed to the crediting of the deposit initially consigned.
189. It is strictly forbidden to reproduce, in whole or in part, school material (books, photocopies or CD’s).
190. The School issues certificates of achievement or attendance at the end of each course, in any of its modalities and types.
191. In order to obtain the certificate of achievement or attendance, the student must have completed at least 80% attendance of the contracted course, regardless of the number of hours. This includes visa students.
192. If the Student who needs to extend his/her visa has not attended 80% of the classes of the previous course, the remaining unused hours will not be added to the contracted hours of the new course and will not be recovered during the progression of the new course. The hours not used cannot be accumulated for new contracts.
193. If the Student requires that his/her certificate of achievement or attendance should reflect specific information, necessary for the management of procedures, he/she must inform the School Secretary Office one (1) working day in advance (24 hours).
194. The School delivers the certificates of achievement or attendance in physical format, with wet stamp and signature of the person in charge. They can also be delivered in digital format, via email. It is the student’s responsibility to collect their certificate (physical format) from the school offices.
195. If the Student has not collected his/her certificate of achievement or attendance, or if he/she wishes a reissue of the certificate (in physical format), he/she may request it to be sent to the destination of the interested party. The Student shall bear all costs arising from the courier service.
196. The student follows the centre’s assessment criteria, which will determine the level of mastery achieved. In case the student does not agree with the assessment obtained, he/she should consult with the School Secretary Office about the steps to follow in order to request a reconsideration, if applicable.
COMPLAINTS AND CLAIMS
197. Students can send us their suggestions, complaints and claims formally (by means of a form) or informally (through the centre’s regular channels).
198. Suggestions, claims and formal complaints must be submitted by the interested party by means of a written document (form) containing their personal details, the reason/scope of their request and the petition addressed to the administration. The School Secretary Office will provide the student with the corresponding form.
199. The centre also has an anonymous Suggestions Box, available to all the people who make use of the facilities of the centre.
200. The School undertakes to respond within 48 hours of receipt, depending on the nature of the request and the date of submission.
201. The resolution of suggestions, complaints and claims will be subject to multiple factors, so there is no minimum or maximum timeframe foreseen.
202. Official complaint forms are available at the centre.
203. Animals are not allowed on the site, even if they are pets.
204. Bicycles and other similar means of transport are not allowed on the premises. Exceptionally, skateboards and folding scooters may be accepted, subject to the express authorisation of the School Office.
205. Any person from outside the centre (family members, accompanying persons, general public) must have express authorisation from the School Secretary Office to enter the classrooms or use the facilities. People from outside the centre are only allowed to enter the Reception area and waiting room(s), with prior authorisation from the School Office.
206. The student undertakes to make good use of the centre’s facilities and to maintain them in optimal conditions.
207. In this sense, the Student must preserve the integrity of the furniture (chairs, tables, sofas, screens, blackboards, decorative elements…); make a conscious and appropriate use of the material resources of the centre (drinking water, paper, soap…); deposit waste in the indicated containers; maintain basic hygiene measures (washing hands, flushing the toilet…); and any other regulations established by the centre in this respect.
208. In the event of any damage, voluntary or otherwise, to the facilities and the furniture contained therein, the Student must immediately notify the School staff. The same applies if they detect any damage to the facilities (blown light bulbs, water leaks, broken locks, etc.) or if there has been any accident affecting the conditions of the premises (spillage of liquids, broken glass, etc.).
209. The Student agrees to pay for all damage caused to the premises, when such damage is voluntary or cannot be considered as an accident. Depending on the seriousness of the damage, the School reserves the right to penalize or expel the Student, without any financial reimbursement.
210. Students are not permitted to tamper with equipment on the premises unless they have the express permission of School staff. Devices such as air conditioners, televisions and computers may only be used by School staff.
PRIVACY AND DATA PROTECTION POLICY
211. This privacy statement explains what personal data is collected from users (Student) and how it is used. Please read these terms carefully before providing personal data to El Rincón del Tándem (hereinafter referred to as the School).
212. In the case of minors under eighteen (18) years of age, the consent of parents or legal guardians is required for the processing of their personal data.
213. Under no circumstances shall data concerning the professional or financial situation or the privacy of other members of the family be collected from minors without their consent.
214. If you are under eighteen (18) years of age and have accessed our website without notifying your parents or legal guardians, you should not register as a user/student.
215. The School never asks for personal information unless it is really necessary to provide the required services.
216. The School never shares personal information about its users/students with anyone, except to comply with the law or with your express permission.
218. The following principles apply to the processing of personal data in accordance with the requirements of the new European Data Protection Regulation:
219. Principle of lawfulness, fairness and transparency: Consent is always required for the processing of personal data, for one or more specific purposes, which will be informed in advance with absolute transparency.
220. Data minimisation principle: Only data that are strictly necessary for the required purposes are requested.
221. Principle of limitation of the storage period: data will be kept for no longer than is necessary for the purposes of the processing, depending on the purpose.
222. Principle of integrity and confidentiality: Data will be processed in such a way as to ensure adequate security of personal data and confidentiality. All necessary precautions are taken to prevent unauthorized access to or misuse of user/student data by third parties.
223. The personal data that we process at El Rincón del Tándem SL (School) comes from: Contact Form; Registration Form; email; telephone or face-to-face communications; digital reviews in our Social Media profiles or Google company profile; and any other source from which the user/student voluntarily provides us with their data for the purposes set out herein.
224. Any individual has the right to obtain confirmation of how the School uses his or her personal data. Data subjects have the right to: Request access to personal data relating to the data subject; request its rectification or erasure; request restriction of its processing; object to the processing; request data portability.
225. Interested parties may access their personal data, as well as request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, data subjects may request the limitation of the processing of their data, in which case it will only be kept for the reissue of certificates; archiving of the student’s profile; the exercise or defense of claims.
226. In certain circumstances, and for reasons related to their particular situation, data subjects may object to the processing of their data. The School will stop processing the data, except for compelling legitimate reasons, or for the exercise or defense of possible claims. As a data subject, you have the right to receive the personal data concerning you that you have provided to us in a structured, commonly used and machine-readable format, and to transfer it to another data controller where: The processing is based on consent; the data have been provided by the data subject; the processing is carried out by automated means.
227. In exercising his or her right to data portability, the Student shall have the right to have personal data transmitted directly from data controller to data controller, where technically possible.
228. Data subjects also have the right to effective judicial protection and the right to lodge a complaint with the supervisory authority, in this case the Spanish Data Protection Agency, if they consider that the processing of personal data concerning them is in breach of the Regulation.
229. With the inclusion of new technologies within the communications, publications and commercial actions that El Rincón del Tándem SL. (School) may carry out and the possibility that, in these, the personal data and/or images that you have provided to our company may appear within the existing commercial link.
230. The personal data that could be published include: name, geographical location, level of Spanish, age or nationality, always with the express consent of the users. This type of information is called “publishable data”.
231. Under no circumstances will telephone numbers, emails, addresses, social media profiles, legal or employment status, aspects of personal life or any other sensitive data that may affect your right to privacy be published. This type of information is referred to as “Non-Publishable Data”.
232. Images are considered to be photos, videos, drawings or any kind of audiovisual material.
233. And given that the right to one’s own image is recognised in article 18 of the Constitution and regulated by Law 1/1982, of 5 May, on the right to honor, to personal and family privacy and to one’s own image and Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and the free movement of such data, El Rincón del Tándem SL. requests your consent to be able to publish the above personal data (“Publishable Data”) and the images in which you appear individually or in a group that, for commercial or promotional purposes, may be made with our company.
234. El Rincón del Tándem SL. may make commercial use of the “publishable data” and images, provided within the commercial relationship with our company, to be published in:
– The company’s website and social media profiles.
– Audiovisual material intended for commercial dissemination.
– Photographs for magazines or publications related to our sector.
– Promotional documents.
– School WhatsApp groups (internal consumption only).
235. At the moment of completing the Registration Form and formalizing your registration, the user automatically accepts the Privacy and Data Protection Policy and gives express consent to El Rincón del Tándem SL (School) to process your personal data and image, in the terms set out in this section.
236. By accepting these “Terms and Conditions” the student consents to the use of his/her image on the website and social networks of El Rincón del Tándem SL. for the purposes of dissemination and promotion of the centre. If you do not agree with this or wish to withdraw your consent at a later date, you may do so by informing the School by email.
237. To learn more about our Privacy and Data Protection Policy, please visit our website: https://www.spanishschoolvalencia.com/politica-de-privacidad/
238. The law gives you certain rights that cannot be limited by a contract such as these Terms and Conditions of Service. These Terms and Conditions are not intended in any way to restrict these rights.
239. These Terms and Conditions describe the relationship between the Student and the School. They do not create any legal rights for other persons or organizations, even if they benefit from that relationship by virtue of these terms.
240. In the event that a particular term is invalid or unenforceable, all other terms shall not be affected.
241. All students of El Rincón del Tándem SL. expressly accept these Terms and Conditions when submitting the Registration Form and/or registering at the centre.
242. The School may update these Terms and Conditions at any time to reflect changes to its services or the way it does business; for example, when it adds services, features, technologies, prices or benefits (or removes those that have become obsolete); for legal, regulatory or security reasons; or to prevent abuse or harm.
243. The School will inform students, through regular channels, when there are substantial updates to these Terms and Conditions.
244. If the Student does not agree with the new Terms and Conditions, he/she must contact the school secretary office to express his/her disagreement within two (2) weeks from the sending of the communication. Otherwise, it will be understood that the Student accepts the totality of the Terms and Conditions here exposed and commits to its complete fulfillment.
245. Any other provision not covered by these Terms and Conditions should be consulted with the School Secretary Office.